Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of acozyplace-store.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***y
Way to go, seller! seems like I made a good bargain, really happy with the purchase.
S***a
good quality of my new . i was a bit worried but it’s fine.
A***n
The best thing about this item is its undeniably high quality
K***n
New has an astonishing quality. I’ve checked ot alread 🙂
O***a
You’ll never find a with a more decent price than this one. Tried and tested for and by myself already
W***m
Thanks, My purchase arrived very quickly and it’s perfect, I love it so much!
E***h
better than i expected. awesome!
A***n
For my budget is a great buy. thanks to the seller!
M***w
Great quality!!!
R***l
nice 🙂
A***r
That’s such a good price for ! can’t wait for my delivery to arrive
D***d
This is actually one of the best, if not the best options of thiscategory I have ever had the joy to use. I claim it is a good deal. It was received in advance of what was it was predicted and saved me a lot of hassle, since I needed it in short order. I was really surprised with the customer service. I love itself, have not pointed out any points tobash. wholly recommend.
R***l
awesome , i recommend!
D***k
everything is good! Thank you!
M***y
It took me some time to compare with other similar offers, but now I’m completely sure I made a great deal.
F***e
excellent! Quality as the description. Everyone is happy. Recommend!
A***n
The seller offers the best value for money, thanks!
M***e
Thank you! I ordered as gift and was quite relieved. It was really well packed so arrived in great condition.
M***w
This is amazing. I think I will order another one
T***r
just wait and see, you won’t be disappointed 🙂 quality of just super!
R***t
a very good price for the quality
D***k
as described
M***e
With such a good price for I’m not surprised that it seems to be bought so often
M***w
The arrived faster than the expected and well packed. Overall quality is good. I’m satisfied with my purchase and store work.
J***r
Thanks for the free shipping! Overall quality of is also nice
K***y
When I placed my order, discount was significant. It saved me lots of money!
M***w
totally conforms to the description
D***l
Thank you very much! i got the today and i’m satisfied!
K***e
As described. was well packed. Great customer service.
H***y
is good. I really like it.
K***n
bought this low priced 2 weeks ago. the order is already here, huge thanks to the seller!
M***k
looks exactly like the pic, no worries!
A***a
Everything is alright. Thank you