Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of acozyplace-store.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***s
Matches the description in full. Gonna order another one soon
D***d
Received rather quickly. Great quality!
J***s
Perfect!! The is exactly the same as the picture, the quality is amazingly good, 100% recommend it!
N***e
product matches the description. thank you very much.
L***m
Fast delivery and excellent quality. Absolutely satisfied with the product. Thank you so much. Will order more. I recommend the store.
R***l
Well, that was truly a bargain. My order is in the post already, can’t wait to collect it and give it a good try at home
W***m
is just like my pal wanted. thanks!
S***a
can’t complain, is of top quality
A***a
I was lucky to buy the discounted . Happy with the price, the quality is also fine
S***e
nice and in perfect condition…thank you…
M***a
It’s so resonably priced I couldn’t resist 🙂 Waiting for my parcel already!
S***a
This store asks the lowest price for , thanks to the seller
S***n
happy with the purchase of ! a great deal
A***a
everything’s fine
F***a
even better than the picture. totally recommend this !
M***w
looks exactly how it described, good quality, will buy order from here again
C***s
looking forward to ordering from here again. loved the quality of
A***a
up to my expectations. looks cool
D***d
It’s the best I’ve ever bought online
E***h
Free shipping is everything. I’m glad I didn’t have to pay extra. Thanks to the store for this !
A***r
As described. was well packed. Great customer service.
S***a
was pleasantly surprised with the order
K***e
Cheapest online i guess. i must say the quality is more than decent, so the purchase was a great one
F***e
Superb !
D***k
nice quality for the money paid
O***r
my new is exactly what I expected!
A***n
perfectly made, no reason to worry
O***a
This purchase was more than successdul. Really satisfied with the
J***y
Though I’ve merely had this for two days a couple of weeks I’m quite contented with it. This was a lucrative bargain. I ordered it for my my friend’s birthday. We were both excited with the quality of thegood. The purchase actually came like a shot and I was quite contented. way surmounted my wishes. I would positively recommend this thing. like it so much I am already planning to buy more.