Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of acozyplace-store.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
K***e
discount is a good offer available in this webstore
M***e
JUST PERFECT!!! Thanks!!
A***a
That is a really good price for . Glad I found this store.
M***n
Good quality and fast delivery
K***n
totally fine
T***s
liked the design. totally cool!
S***e
Cheapest price for is nicely combined with its top quality. This is really great that such stores exist
C***s
The arrived faster than the expected and well packed. Overall quality is good. I’m satisfied with my purchase and store work.
M***w
This store offers lovely items for sale. Adorable stuff!
A***a
Excellent store! fast shipping, great quality. Will order again 🙂
O***r
arrived ahead of time. Quality is excellent!
F***a
I’ve bought discounted and can’t be happier with a purchase
G***e
Now i know where to find a online. thanks to the store!
N***e
to get such a cheap online was inspiring. i’m glad i stumbled upon this amazing store
J***r
Buying from this store was a good choice. price is pretty low yet the quality is amazing
A***n
Thanks to the seller! Now i don’t have to be worried where to buy online
B***n
Everything very well made and very well designed. recommend!
C***y
best online is being sold here i guess. waiting for my parcel to come, gotta check it myself
B***y
the quality is very good! very impressed!
M***e
you won’t be disappointed. it’s really a good one
M***a
Even if it’s not the cheapest online, I recommend buying anyway. The quality is astonishing!
J***a
awesome for its price bracket
H***y
It’s safe to say it’s the cheapest online. The store is my hero!
F***k
this store asks the lowest price for in the universe. had a fun time talking to the seller
M***k
For my budget is a great buy. thanks to the seller!
L***a
The best thing about this item is its undeniably high quality
W***m
Couldn’t find a anywhere but in this store. Nice job!
T***s
thank you is awesome
V***a
I was just looking where to buy online. thanks to the seller!
M***w
Actually that’s a good price for . Bought without hesitation
K***n
Discounted is a true bargain. thanks to the seller!
T***r
This webstore offers the best price for
S***e
very, very good one! thanks for my !
A***a
very quality and convenient, durable .. so basically ‘m really very glad
R***t
Thank You so much for this product. Good quality and good price. I recommend this Store 🙂